Protection in your account

Playing at 1red Casino on your terms

Play only from 18+, knowing that deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion sit in every 1red Casino account.

Set a deposit limit

Curaçao licensedGaming Control Board Curaçao OGL/2018/1589/193. Operating since 2018.

Essentials

What are the responsible gambling essentials here?

Five essentials settle the age, the regulator, the national register and where to call.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2018/1589/193

National registerBetStop

National Gambling Helpline1800 858 858

Limit and exclusion questions[email protected]

When a limit feels needed

Limits and control tools in every account

Building controls into every account is how 1red Casino keeps play as entertainment with a known cost.

Deposit limits

Cap how much can go in before you play, so an evening never runs past what you planned to spend on it.

Before the loss, not after

Track what a session costs against a set figure, useful when losing streaks start to feel like a reason to keep going.

When hours disappear

Get an on-screen nudge at a set interval, helpful if long sessions slip past the point where you meant to pause.

A breather

Step away for a set stretch without closing anything permanently, suited to a week where gambling is on your mind too often.

Should you exclude yourself?

Close your account to play for a fixed stretch when a pause is not enough, chosen by anyone who wants the door shut for now.

Ready to set one

How do you set a limit in your account?

Use this walkthrough at the moment you want the next session to cost less than the last.

Your settings tab

Choose your limit type

Pick deposit, loss or session time, and match the choice to the habit you actually want to check.

The period you pick

Decide how long the limit should apply, keeping in mind that a smaller figure is easier to live with than an ambitious one.

Saved and showing

Save the change, then revisit the settings page to confirm the figure is stored and showing on your account.

The longer stop you keep

Name your short break. Ask support for a short pause and your account closes for the hours or days you name, with no play in between. Access returns on its own once the time is up, and a break is the simplest first step.

Access shut for months. Choose self-exclusion in your account when a pause will not be enough, and play stops for the longer stretch you select. Reaching us cannot reopen it before that stretch ends, so the decision is made once, in calm.

The national exclusion register. BetStop is run by the Australian Government and blocks you from licensed online and phone wagering providers for at least 3 months. Apply through it, and note that shortening it early needs a statutory declaration confirming you have seen a counsellor or GP. betstop.gov.au

Free help, no judgement

Reach a person who understands

Reading this removes the worry that asking for help costs money or gets you judged.

National Gambling Helpline

A national line answers every day and at every hour, free of charge, with chat and email counselling, self-help tools and details of local services. Relatives can call it too, and nothing said there is passed on. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings across the country put people who gamble in the same room as others who stopped, and families are welcome alongside them. Find the nearest group through the organisation and simply turn up. gaaustralia.org.au

National Debt Helpline

Free financial counselling handles gambling debt without charge or blame, on weekdays from 9:30 to 16:30. Ring it for advice on repayments, and bring a relative or friend if that makes it easier. ndh.org.au

Chasing the night becomes the habit

Notice these signs early and a deposit limit or a pause still does the work for you. Waiting until a loss feels unbearable usually means the limit gets set too late to protect anything.

Read the list as if describing last week, not a stranger.

Playing longer than you planned
Spending money set aside for bills
Borrowing to keep playing
Hiding your play from family
Chasing a loss the same night
Feeling flat when you stop
Thinking about play at work

Before deciding

When you want the account to slow down

Start with a straight answer, because our support team would rather you ask twice than worry alone.

Why does 1red Casino need proof that I am 18 or over?+

An account is only opened for players aged 18 or over, and identity is verified before money moves. The check protects you and keeps the account within the terms of the Curaçao licence. Documents go through once, then play continues as normal.

Where do I change a deposit limit once it is set?+

Each limit sits in the same section of your account where you chose it. Open settings, select the limit and enter the figure you want to hold to. The site reflects your choice on that page, and no one else can edit it for you.

Can I call the helpline about my brother's gambling?+

Yes, the National Gambling Helpline takes calls from worried family members as well as from players. Its counsellors talk it through with you, free of charge, at any hour of the day. You can also ask them which local services near you offer face-to-face support.

What does a cooling-off period actually do to my account?+

A cooling-off period closes play on the account for the stretch of time you choose, while your balance and history stay in place. Once that stretch runs out, the account opens again by itself. Nothing is lost, and no request is needed from you.

How do I close my account permanently?+

Write to [email protected] and ask for permanent closure; the team confirms once it is done. Your remaining balance is handled with you in the same conversation. The people at support deal with this every day, without judgement.

Can I end a self-exclusion before the period finishes?+

No, a self-exclusion runs for the whole period you chose and cannot be shortened from your side. Treat the length as fixed when you set it, so that a bad day cannot undo a good decision. If a shorter step suits you, use a cooling-off period instead.