A smooth first payout

Why Does 1red Casino Ask for KYC Documents?

Confirm who you are before your first payout: the licence requires it, and our review of your documents takes about 31 hours.

Start the check

Curaçao licensedGaming Control Board Curaçao OGL/2018/1589/193. Operating since 2018.

Know the timeline

What Does the Check Cover?

Check the six rows here and keep them handy; that is how we keep the process readable.

Who checks

1red Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2018/1589/193

Review time

31 hours

Latest deadline

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Document path

Get Cleared Without a Second Round

Finish this block and you will have uploaded each paper once, in the right order.

The upload buttons

Open your account menu, then the verification area, and read the three listed papers before you touch the upload buttons.

A readable first file

Scan your proof of identity flat, with all four corners inside the frame, and check that no glare hides the photo.

The whole page

Add your proof of address next and let the whole page show, because a cropped top edge is the usual reason a file comes back.

Your 31-hour wait

Leave the tab alone while the review runs, which takes about 31 hours, and watch your inbox for one clear answer.

Proof list

Papers That Clear Your Check

Reach for this list the moment the upload screen asks for a file, and match the row first.

Proof of identity

ConfirmsWho you are

Copy must showFull photo page, no glare

Proof of address

ConfirmsWhere you live

Copy must showYour name and full address, unedited

Payment method confirmation

ConfirmsThe account you pay from

Copy must showHolder name and masked digits

Why Was My Document Sent Back?

A Card Still Valid Today. An identity paper past its expiry date cannot show who you are today, so the check stops at the date printed on it. Photograph the current card instead Check the expiry before uploading

A Sharper Picture Clears It. Cropped edges or a flash glare hide the corners and the small print, and a reviewer cannot confirm a page they cannot read. Lay the document flat in daylight Frame all four corners

Swap It for a Current Bill. A bill from last year no longer shows where you live now, so an address proof has to be recent enough to reflect your current home. Pick a bill from this month Use a statement with your name

Your Funds, Asked Gently

Our licence from the Gaming Control Board Curaçao, held under OGL/2018/1589/193, obliges 1red Casino N.V. to know how players fund their accounts. Treat the request as routine paperwork that every licensed operator must complete, not as a suspicion aimed at you.

Depending on your answer, a reviewer may ask for one or two of the following.

Recent payslips from your employer
Bank statement showing salary credits
Tax assessment notice
Sale record for a large asset
Written note on your income source

Asked at the Worst Time?

Knowing the Moments Saves a Wait

It settles the worry that the request appears out of nowhere and stalls your payout on a Friday.

First Sign-in

Signing up as a new player brings a light age check, because 1red Casino must keep everyone under 18 out before any bet is placed.

Cleared First, Paid After

Your first payout is the latest point at which identity, address and payment proof must be settled, so the money reaches the right person.

Brand New Method

Adding a card or wallet the account has not seen before prompts a fresh confirmation, since the casino needs to match the new method to you.

One Name, Corrected

A different name, address or birth date on your profile than on the uploaded paper triggers a second look until the two agree.

Clearance in Sight

What Happens While the Check Runs?

You will have the practical answers that keep your account check moving in one pass.

When do I need to verify my account?+

Expect the request before your first withdrawal at the latest. The team can also open it at registration or once your first deposit lands, so keep your files nearby from day one. Clearing it early leaves the payout stage with nothing to stall.

How long does the verification take at 1red Casino?+

Allow up to 31 hours once every document is with the verification team. Most of that window goes on matching names and addresses rather than queueing. Send a clear scan and the clock rarely runs to the end.

Who licenses 1red Casino and what is the number?+

The Gaming Control Board Curaçao regulates 1red Casino N.V. under licence OGL/2018/1589/193. That licence is what makes identity and AML checks a condition of holding an account, not a house rule.

Why is the casino asking where my money came from?+

That question is a routine duty the licence places on every operator, aimed at keeping laundered money out of the system. It is not an accusation and it is not aimed at you personally. A short, honest explanation with a matching document usually closes it.

What do I do if my document gets refused?+

Read the note that came with the refusal, fix exactly that point and send a fresh copy through the verification address, [email protected]. Rejected files are usually blurred edges, cropped corners or a screen photo instead of a flat scan. One clean resend clears most cases.

My name changed, will that hold up verification?+

Yes, if the name on your account no longer matches. Send the paper that proves the change, such as a marriage certificate or a deed poll, beside your current identity document so the two names link. Nothing is refused for a name change itself, only for a gap in the trail.